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Cocoon™ FAQs

Payments

Are there any additional fees

How do I place an order?

How can I pay for my order?

Are my card details secure?

How can I use my promo code?

Can I apply for finance

Delivery

Delivery options for my sofa bed

How long will it take, and how will my delivery arrive?

How will I be told the exact date of my delivery?

Will I be given a delivery time window?

Can I request a specific delivery date?

Can I change my delivery address after I've ordered?

Will my sofa bed fit?

Orders

Where is my order?

I have placed an order but haven't heard anything

Can my order be sped up?

Can I place a trade order?

Product and Stock

Can you provide a fabric sample?

Where are Cocoon sofa beds made?

Returns and Refunds

How do I cancel an order?

How long will my refund take to process?

What if I have received a damaged sofa bed?

What guarantees are in place?

How does your 14 day sleep trial work