Cocoon have long-term partnerships with selected national carriers, allowing you to select the best delivery service option for your needs. However, our UK-wide free delivery offer has different free options depending on your location, and therefore the paid-service options do vary. Please follow the link below to our delivery page for more detail. Link to Delivery page
For deliveries to pink or blue postcode areas: you will receive a call or text message on the day of delivery to discuss your delivery window.
For Eco-pallet curbside services to white postcode areas: you are required to assist the delivery service by being available from 8am until 8pm on the confirmed date, and to make sure someone is available to check and sign for your sofa bed on unloading.
All Cocoon sofa beds have been designed in a modular way (not flatpack) with removable arms, a removable back, or both.
refer to the video on our Deliveries Page, and each individual product page, to study the dimensions of each model, noting the delivery heights with the backs off, and the sizes of the corners with both arms and backs removed.
Our sofa beds could not be broken down any further without affecting the structural integrity needed for an every-night sofa bed.
If space is tight and your dimensions are critical, because our products are hand made you should allow tolerance to the below dimensions of +/- 5 cm. If you need further help with sizes, contact us via chat or email.
Order updates are available at any time once you request this from us via email, replying to your original order confirmation,Cocoon staff attempt to answer all e mails the same day or within 24 hours if evening and weekends requests are made.
Please do not use our automated chat bot once your order has been placed with us, as this system does not hold your Individual order number required to track your order as quickly.
Your automated order confirmation will arrive within 15 minutes, first check your junk email box, otherwise please contact us.
Cocoon will respond to every e mail request by you, but do not intend to contact you until the date your order arrives into the Uk with a telephone call just prior to arranging our dispatch of your sofa-bed to your assigned Home delivery carrier.
Please note : Always email for order updates, we need your help to keep our conversation trail gap free, to avoid any important detail being missed.
We do not post out fabric swatches during corona virus, Cocoons offer of a 14 day sleep trial has now been extended to cover your fabric choice if the colour was not as you expected.
You can now purchase on line confidently knowing that you can simply return your sofa bed on the day of delivery for free, or except your delivery and arrange a return to us within 14 days and only pay the collection and return cost of £125 which includes repackaging and removal.
The only commitment we ask is that you return our sofa bed in the condition you received it from us.
Before the driver leaves you are required to inspect the packaging for any damage to the outer wrapping.
If you see any damage, please take photographic proof of the damage and ask the carrier to return the pallet on the same truck to us immediately for inspection.
If you unwrapped your Eco-pallet without a photograph showing any damage to the outer packaging, this will void any claim against the carrier and shifts the responsibility for remedy any damage caused in transit to the Buyer.
Please recycle your Eco-pallet as it is bio degradable.
Cocoon offer the current Uk statuary 12-month factory backed product guarantee.
We do not sell 5 year warrantees, as we designed our sofa-beds and understand fully well that a manufacturing fault, will not take a year to appear on an every-night sofabed And our new Teflon fabrics are all of commercial quality.
Our offer is to give you the confidence to purchase one of our sofa beds.Knowing that if you consider the sleep not to be up to your expectations, you may return this to us within this 14 day sleep trial period.
The only commitment we ask from you , is that you return our sofa bed in the same condition as it was delivered.Be mindful that the collection and return cost is £125 which includes us undertaking the repackaging and removal for you.