As one of the UK’s largest online retailers for sofabeds, www.cocoonsleeping.com relies on the efficiency and effectiveness of our fulfilment centres. We consider each of our service hubs to be a well-oiled machine, driven by a customer-centric mentality.
To deliver on our promise to consumers, we count on exceptionally talented, bright, and committed people.
We’re currently seeking a Warehouse Manager to join our team and manage operations within our service warehouse centre in Emsworth, near Portsmouth. This professional multitasker will manage and oversee the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met at every turn.
The ideal candidate will have strong IT and communication skills both verbally and written, they will be exceptionally detail-oriented and able to track multiple facets of the warehouse at any given time. You must achieve inventory accuracy, coordinate orders, and track shipping times, ultimately overseeing the fulfilment of thousands of product orders every year.
Objectives of this Role
Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organising, directing, and training warehouse employees and establishing, monitoring, and managing operation goals
Develop warehouse operations systems by determining product handling and storage requirements, equipment utilisation, inventory management, gate processes, and shipping
Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals
Oversee daily operations, while controlling and managing inventory and logistics
Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality, and customer service standards are met
Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
Daily and Monthly Responsibilities
Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service
Schedule and oversee warehouse team to meet the demands of the fulfilment centre, and manage the flow and quality of work to maximise efficiency and minimise overtime
Inspect equipment, tools, and machinery regularly, and oversee general maintenance as needed
Meet regularly with warehouse leads to review, analyse, and develop actionable plans for productivity and loss prevention
Oversee and manage logistics utilised to transport products to customers and internal facilities, communicating with drivers and air partners to ensure efficient delivery of packages
Skills and Qualifications
Excellent IT and communication skills both verbal and written.
Proficient with standard office products to include spreadsheets, email, database management.
Ability to manage own workload
Experience with organising and planning logistics
Proficient knowledge of warehouse procedures and policy
Excellent problem-solving skills and leadership qualities
Ability to work with all levels of company staff