Care & Maintenance
Please ensure you lift the sofabed from the centre as this will reduce potential damage to the opening mechanism.
If your sofabed starts to squeak please lubricate the opening mechanism.
To extend the life of your sofa bed, we advise, when using in the sofa position, that you sit on the spring centred section rather than the foam frame edging. This will prevent any dipping in the foam. Please treat this as any sofa - if you sit in one place every time you can expect a slight pre mature dipping.
Due to the modular nature of our corner sofabeds we would advise that you disconnect the bed section from the chaise prior to repositioning. This will make moving your corner sofabed significantly easier and avoid any damage to either section.
Here are the instructions to enable the switching from LHF to RHF.
1-Remove all cushions from the item.
2- Slide the arms straight up by holding at the front and the back and slot them out of their fixing brackets. Leave these where they are as these do not switch sides (the stitching line across the top should be closer to the front of the arm than the back.
3- Lift the chaise section up to release it from the bed section.
4- Swap the chaise and bed section to required location in the room.
5- Open the storage lid (seat section of the chaise). Inside you will see all pre drilled and prepared holes required.
6- Using a PZ3 Screwdriver head Remove the Vertical arm fixing brackets.
7- Using the same PZ3 Screwdriver head remove the Horizontal fixing brackets that joined the Chaise to the Bed section.
8- Now fit the Vertical brackets to the Right hand side of the Chaise in the pre fitted holes. You will need to pierce through the fabric covering the lower required hole. Please use the top hole and the second from bottom to attach. When tightening we recommend you push in on the metal screw hole from inside the storage to prevent this from "popping out" when you apply pressure.
9- Now fit the Horizontal brackets to the Left hand side of the Chaise. Again you will need to pierce through the fabric to get to the second required hole. Please ensure the Brackets on this section are pointing Downwards.
10- Open the Bed section to gain access to the storage area to see the required fittings.
11- Using a PZ3 Screwdriver head Remove the Vertical arm fixing brackets.
12- Using the same PZ3 Screwdriver head remove the Horizontal fixing brackets that joined the Bed to the Chaise section.
13-Now fit the Vertical brackets to the Left hand side of the Bed section in the pre fitted holes. You will need to pierce through the fabric covering the lower required hole. Please use the top hole and the second from bottom to attach. When tightening we recommend you push in on the metal screw hole from inside the storage to prevent this from "popping out" when you apply pressure.
14- Now fit the Horizontal brackets to the Right hand side of the Bed section. Again you will need to pierce through the fabric to get to the second required hole. Please ensure the Brackets on this section are pointing Upwards.
15- Now lift the Chaise section and align the Horizontal brackets with the Horizontal brackets of the bed section and clip these together.
16- Now fit the arms to each side of the item following above instructions regarding stitching line on the top being closer to the front.
17 Replace all cushions. Remember that the biggest cushion of the three goes on the Chaise section.
After following these instructions your Cocoon corner is now ready to use the opposite way to ordering.
Cocoon factories are now on holiday too!
As advertised, orders placed between July 7th and August 14th will be ready for home delivery from 29th September.
We keep you updated through the making of your sofa bed, with our Cocoon automated emails. Once your Cocoon sofa bed is ready, our delivery partner will contact you to agree your delivery date.
If You Have a Critical Date - Borrow a Bed!
Cocoon now has loan sofa beds available, and we only charge the cost for the delivery and repackaging to get the sofa bed to you. We will then pick up your loan sofa bed when we deliver your order. A great solution if you have friends or family coming soon!
Clearance sofa bed available for the faster delivery!
Our Good to Go and Odd Bump sofa beds are wrapped and ready to be delivered by our delivery partner, and are not affected by our factory holiday. If you ordered a Cocoon clearance sofa bed, you will be contacted soon.
Cocoon has partnerships with selected National carriers allowing you to select the best delivery option for your need.
The Delivery page has details of the options available in your area. There is a Free delivery option to most areas with upgrades available for upstairs and basement delivery.
Please note that delivery times are in addition to the manufacturing times of your Cocoon product.
Yes, if you contact us by email at firstname.lastname@example.org as soon as you can before your pre home delivery telephone call, and we will update your delivery details.
Please give us as much notice as possible as we pre-book delivery with our carriers in advance.
Please use the Special instructions for Cocoon field at checkout to advise us of any special delivery requirements you may have — for example, if you cannot take delivery of your sofa bed before a certain date.
If you have a critical date, please contact us prior to placing your order. A member of our team will be happy to discuss options that work for you.
We will do our best to accommodate your needs.
Once your Cocoon sofa bed arrives in the UK, you will be contacted by the home delivery service to confirm a time slot and any other details prior to dispatch.
If you cannot take delivery of your sofa bed until after a specific date, please advise us at checkout using the Special notes for Cocoon field. This will ensure that we only send your Cocoon when you are in a position to receive it.
If there is a change in circumstances after placing your order, please contact us at your earliest convenience so that we can arrange dispatch at the date best for you.
Our Cocoon factories allow 28 working days total production time. Added to this is 2 working days for transport to the UK. From there the delivery time will depend on you exact location and the options chosen.
If a lift is operational there will be no additional charges, however, the carrier has the option to request a per floor rate of £25 for each additional floor above the 2nd floor. (Eg 5 floors £75) You also have the option to sign for and take delivery on the 2nd floor and make your own arrangements.
Use our guide below to check this sofa bed fits your living space.
- Blue lines reference bed measurements
- Pink line reference sofa measurements
For tight deliveries:
We recommend removing the quick release back. Use the hight of the arm 50 cm as the width needed to go through your opening and if necessary simply remove the feet (prior to installation), reducing the width now 45cm.
Our sofa beds are all hand made, therefore we ask that you allow a tolerance of +/- 5 cm sofa width.
There are no other transaction fees. Our prices include VAT and delivery.
You can select additional delivery services if required (see Delivery page) which will also be offered to you at checkout.
To place your online order: firstly select the Cocoon model name, then model size, and finally your fabric choice. Then go directly to our secure checkout. At checkout you will also be shown delivery options for your area.
Before ordering please take the time to check the dimensions on the product page.
We accept all major credit and debit cards, including Visa Credit, Visa Debit, MasterCard and American Express. We also accept Amazon Pay.
Cocoon reserves the right to hold a flash sale at any time, without notice. Customers who placed orders before or after this time will not be able to have their purchase price amended. This does not affect your right to a full refund if cancelling within 48 hours of placing your order.
Finance and credit options are constantly under review. Please email email@example.com to find out more.
If you need your sofa delivered faster, please leave your critical date in the ‘special notes’ section on the first page of the checkout. If we can fulfil your request, we will proceed with your order. However, if we cannot meet this critical date in mind an auto-refund will be processed to your card in 24hrs, unless we have made contact with you and agreed an alternative solution.
When you placed your order you should have received an automated confirmation of the order within 15 minutes. Please check you spam/junk folder first then if you have no confirmation please email us at firstname.lastname@example.org.
Following this initial confirmation you should receive further email updates on the status of your Cocoon order.
You will be notified automatically as your order progresses through production. If you need to request more information please email us at email@example.com.
Where possible, Cocoon will to respond to your request on the same day or within 24 hours if requests are made at weekends.
The answer is yes. We are keen to supply hotels, airbnb hosts and landlords who want their guests to get a quality sleep every night.
Please firstname.lastname@example.org with your company name and details and this request will be passed on to the B2B department to follow up with you.
Returns & refunds
Our 14-day sleep trial offer is there to give you the confidence to purchase one of the Cocoon range without needing to visit a showroom or actually see the product demonstrated.
We have hundreds of satisfied customers that have bought from us with the knowledge that they have the 14 days to confirm that our product meets their expectations.
If for any reason we do not meet your expectations you may return your Cocoon to us within the 14 day period. The only commitment we ask from you is that you return it in the same condition it was delivered and that there will be a return cost of £125 to cover the costs of return delivery, packaging and removal.
If you chose to return your sofa bed as part of Our 14 Day Sleep Trial, we will not redeliver the same model to the same address and post code.
All clearance items including ‘Good to Go’ and ‘Odd Bump’ are not part of the 14-day Sleep Trial.
Cocoon offers a full UK statutary 12 month factory backed product guarantee.
We are are very confident in the quality of our product and expect you to get many years of use out of your Cocoon purchase. In the unlikely event that there are any issues we would expect them to be evident almost immediately and we will endeavour to resolve those issues as soon as possible.
The fabrics we use are all high grade commercial quality. Please see the Fabric page.
In the unlikely event that you have received a Cocoon product that has been damaged in transit by the carrier, we will work with you to resolve the issue as promptly and efficiently as possible.
For a two man delivery from our chosen Independent Carriers they will have paperwork for you to sign on receipt of your Cocoon. If at this time any damage is noticed it must be returned with the Carrier and acknowledged on the documentation for us to deal with as a service request.
This will allow us to obtain photo evidence and asses the damage to determine whether the damage was caused in transit or manufacturing enabling us to assist with your claim.
We ask for a written claim via email to email@example.com within 48 Hours as per our Terms and Conditions.
5.4 Damaged or defective goods
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect.
If the products are found to be either damaged or defective in any way at the time of delivery, you must complete an incident form immediately which will be provided by our delivery team. If there is obvious transit damage we recommend that you reject the item and return with the carrier at this point.
If such damage or defect is discovered after delivery, you must contact us within 48 hours of delivery of the product.
In the event of a latent defect within 3 days of the date upon which you discovered the defect.
There is a possibility that products could be delivered with a slight shade variance compared to the original order colour/swatch. This is within manufacturing tolerances and is not a defect (variations in shade and stitching used can occur depending on batches used).
For an Eco-Pallet kerbside delivery
Before the driver leaves you are required to inspect the packaging for any damage to the outer wrapping. If there is any damage please take photos and ask the carrier to return the Pallet to us for inspection.
Please take care to look for any damage as if you unwrap the Eco-Pallet without evidence of any damage this will void any claim against the carrier for any in transit damage and shifts the responsibility to the buyer.
Please email firstname.lastname@example.org as soon as possible.
Once your refund is agreed and accepted, we will process it as soon as possible. Please allow up to 14 days for refunds to show in your account or credited to your purchase card.
After receiving your order confirmation you have up to 48 hours to cancel your order before it goes into production - for which you will receive a full refund.
If you wish to cancel after that time please see our standard Terms and Conditions the relevant section for cancellation before delivery states:
5.2 Cancellations before delivery
Orders for goods may be cancelled by you up to 48 hours after order confirmation. Where the cancellation occurred after 48 hours of the confirmation of the order we have no obligation to provide a refund, though we may do so, at our discretion, with the addition of a 35% stocking fee. Refunds can be expected within 30 days following this via bank payment reversal.
This does not affect your statutory rights.
Please contact us as soon as possible so we can work with you if you need to cancel an order.
If you have any product queries or questions please contact us:
0800 246 1740
Please leave us a message on weekends.
Where possible, Cocoon will to respond to your request on the same day or within 24 hours if requests are made at weekends.